Position Overview

As General Manager, you will be responsible for the complete day-to-day operation of LeMans Karting Portsmouth, including staff leadership, guest experience, safety compliance, financial performance, and long-term scalability. This is a high-accountability leadership role with significant upside tied directly to revenue performance.

You are expected to operate the business as if it were your own while maintaining clear communication, alignment, and accountability with ownership.

Key Responsibilities

Operations Management

• Oversee all daily facility operations including karting, front desk, track operations, maintenance, food & beverage, Arcade and VR 

• Ensure smooth scheduling, race flow, staffing coverage, and guest throughput

• Maintain operational readiness of karts, tracks, safety systems, and facility assets

• Enforce all safety standards, SOPs, and manufacturer requirements

Planning, Time Management & Execution Discipline

• Manage time intentionally and prioritize work that directly impacts operations, revenue, and guest experience

• Plan all decisions, staffing changes, and training initiatives thoroughly before execution

• Ensure staff training, meetings, and operational changes are structured, intentional, and efficient

• Eliminate wasted company time caused by poor preparation, unclear direction, or reactive decision-making

• Balance forward-looking planning with hands-on execution to ensure consistent progress and accountability

Financial Performance

• Own monthly revenue targets and expense control

• Drive revenue growth through leagues and strategic upsells to existing customers

• Proactively design new weekly customer “pulls” to increase repeat visits and engagement

• All new weekly events or programs must be fully planned and approved by ownership prior to execution

• Monitor labor costs, COGS, and operating expenses

• Track and act on KPIs including revenue per guest, utilization, conversion rates, and labor efficiency

Team Leadership & Culture

• Hire, train, coach, and manage department leads and staff

• Set and enforce expectations for professionalism, accountability, and guest service

• Conduct performance reviews, coaching plans, and corrective action when necessary

• Build a leadership bench capable of supporting growth and future expansion

Guest Experience

• Deliver a consistently high-energy, premium guest experience

• Resolve guest concerns and escalations professionally and decisively

• Maintain a strong online reputation through service quality and responsiveness

• Ensure staff actively educates guests on offerings, leagues, memberships, and return visits

Ownership Communication

• Provide regular reporting on performance, challenges, and opportunities

• Escalate major issues appropriately while maintaining autonomy in daily decisions

• Execute ownership directives while contributing strategic insight and recommendations